Refund policy

Return and Refund Policy

At Jewselry, we prioritize your satisfaction. We've established clear guidelines to facilitate returns and refunds for various scenarios:

Process for Requesting a Refund or Returning an Item:

• To initiate a return, contact our customer support team at or@jewselry.com with your order number and a brief description of the issue. You'll receive a return authorization and instructions.

Process for Different Circumstances for Returns:

Exchanges: Please contact us within 30 days from the original delivery date with proof of purchase. Your refund will be issued in the same form as the original payment method.

Change of Mind: For items that are unused, in original packaging, and in the same condition as received, you have 30 days from the purchase date to initiate a return.

Faulty Items, Damaged, Wrong Product, Never Arrived: Notify us within 30 days from the delivery date for further assistance.

Cancellation After Ordering: If cancellation occurs post-ordering but before shipment, reach out to customer support.

Clear Timeframe for Each Circumstance:

• We'll process your refund within 10 business days after receiving your returned item.

Return Period:

• You have 30 days from the purchase date to initiate a return for eligible items. Exclusions include final sale items, those not in original condition or packaging, and items damaged due to reasons not caused by our error.

Method of Return of the Refund:

• Your refund will be credited back to your original payment method.

Contact Us:

For any inquiries about our return and refund policy, please contact us at or@jewselry.com or call +972545280216. We're here to ensure a smooth shopping experience for you.

Thank you for choosing Jewselry for your Jewish lifestyle essentials.